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We provide both staff and customer satisfaction surveys.
These help understand how key stakeholders view your organisation.
All our surveys can be conducted either on-line or in paper
format. You choose which suits your environment.
We provide full support for different types of surveys:
- Team Climate Surveys
- Staff Surveys
- Mystery Shopping
- Customer Surveys
- Focus Groups
We design each survey with you and will tailor each survey
to meet your needs. We can also administer the survey and
will consolidate results and publish reports in an agreed
format.
Staff Satisfaction Surveys
Our standard survey covers aspects such as:
- Goals
- Roles
- Effectiveness
- Decision Making
- Delegation
- Integration
- Working Environment
- Quality Awareness
- Creativity and Innovation
- Commitment
- Reward and Recognition
- Employee Development
- Psychological Environment
These are typically run as an annual survey. We also offer
team climate surveys that can be run quarterly and act as
a predictor for annual results.
Mystery Shopping
We conduct mystery shopping surveys for clients, where
we test your capabilities against competitors and "best
practice" examples. These surveys tend to be qualitative
and provide insight into how your customer experiences your
service.
Customer Surveys
We conduct surveys of your customer base to ascertain how
they view your services/products.
Focus Groups
A useful tool when attempting to understand and/or interpret
survey results is the use of focus groups. Our skilled facilitators
can help provide insight through conducting focus groups with
your customers/staff.
If Making Vision Reality can assist you in understanding
how satisfied your customers or staff are feeling, then call
us on 01825 712373 or e-mail us at the address below.
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