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Duration
- 2 Days
12 Delegates Max.
£2,000
+ VAT
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Overview
It is not enough to satisfy your customer - in the
competitive market place today -you have to delight.
Who should attend?
Managers responsible for customer service and their
staff. People wishing to improve their servicing skills.
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The
aims of the workshop is for attendees to:
-
Moving from handling enquiries to service
- Provision
of a Customer Service Toolkit
- Creating a professional
service image
Course Outline
- Service is essential
not a "nice to have"
- What is Service
Excellence?
- Know your customer
- Creative Customer
Service
- Listen, Build
Rapport, Question
- Challenging behaviours
- sorted
- Assertiveness
and the win/win
- What not to say
or do
- Role of Emotional
Intelligence
- Personal Action
Planning
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Customers like to feel
good, they like to feel special. This goes beyond delight
- get it right and they may just tell others, get it wrong
and 99 other people get to hear about. This workshop will
help you improve customer satisfaction.
If you have any queries
or would like more information, call the office - 01825 712373
or e-mail us...
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