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Duration
- 1 Day
12 Delegates Max.
£1,000
(exc. VAT)
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Overview
Your Relative Quality (how your products/services
compare against your competitors) is the most significant
factor in your company's survival · Market share increases
if customers feel that relative quality is high. In
addition, a quality focus can lower costs. What are
you waiting for?
Who should attend?
Managers responsible for customer service, strategic
planning and leaders looking to create competitive advantage.
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Aims
The aims of the workshop is for attendees to:
- Motivate you and your team to aspire to quality
- Develop your leadership skills
- Build customer loyalty through excellence
Course Outline
o What is Service Quality?
o Why it is essential
o Role of Trust and Integrity in Excellence
o Your Actual Quality and Ideal Quality
o Developing Loyalty
o Inspirational Companies
o Recognising Personal Excellence
o Setting Excellence Goals
o Personal Action Planning
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Customers like to feel
good, they like to feel special. This goes beyond delight
- get it right and they may just tell others, get it wrong
and 99 other people get to hear about. This workshop will
help you improve customer satisfaction.
If you have any queries
or would like more information, call the office - 01825 712373
or e-mail us...
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"Quality is never
an accident,
it is always the result of intelligent effort"
John Ruskin,
Art Critic and Writer
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