Duration - 1 Day 12 Delegates Max. £399 + VAT for first delegate £349 + VAT for additional delegates

> Overview Your Relative Quality (how your products/services compare against your competitors) is the most significant factor in your company's survival · Market share increases if customers feel that relative quality is high. In addition, a quality focus can lower costs. What are you waiting for? > Who should attend? Managers responsible for customer service, strategic planning and leaders looking to create competitive advantage.

Available Dates Gatwick Area 28 March 2006 31 October 2006

> Aims The aims of the workshop is for attendees to: - Motivate you and your team to aspire to quality - Develop your leadership skills - Build customer loyalty through excellence > Course Outline o What is Service Quality? o Why it is essential o Role of Trust and Integrity in Excellence o Your Actual Quality and Ideal Quality o Developing Loyalty o Inspirational Companies o Recognising Personal Excellence o Setting Excellence Goals o Personal Action Planning

Customers like to feel good, they like to feel special. This goes beyond delight - get it right and they may just tell others, get it wrong and 99 other people get to hear about. This workshop will help you improve customer satisfaction.

If you have any queries or would like more information, call the office - 01825 712373 or e-mail us...

Customer Service Excellence

To Book or for advice call
01825 712373

Email Us at:
info@makingvisionreality.co.uk