Centre for Organisation Development

Organisation Development

Duration - 1 Day
12 Delegates Max.

£399 + VAT
for first delegate

£349 + VAT
for additional delegates


> Overview
Your Relative Quality (how your products/services compare against your competitors) is the most significant factor in your company's survival Market share increases if customers feel that relative quality is high. In addition, a quality focus can lower costs. What are you waiting for?

> Who should attend?
Managers responsible for customer service, strategic planning and leaders looking to create competitive advantage.

Available Dates

Gatwick Area
28 March 2006
31 October 2006

> Aims
The aims of the workshop is for attendees to:

- Motivate you and your team to aspire to quality
- Develop your leadership skills
- Build customer loyalty through excellence

> Course Outline
o What is Service Quality?
o Why it is essential
o Role of Trust and Integrity in Excellence
o Your Actual Quality and Ideal Q
o Developing Loyalty
o Inspirational Companies
o Recognising Personal Excellence
o Setting Excellence Goals
o Personal Action Planning

Customers like to feel good, they like to feel special. This goes beyond delight - get it right and they may just tell others, get it wrong and 99 other people get to hear about. This workshop will help you improve customer satisfaction.

If you have any queries or would like more information, call the office - 01825 712373 or e-mail us...

About MVR

Customer Service Excellence

Reawakening The Spirit
Sources of Inspiration
Contacting Us

To Book or for advice call
01825 712373

Email Us at:


"Quality is never an accident,
it is always the result of intelligent effort"
John Ruskin,
Art Critic and Writer