Centre for Organisation Development

Organisation Development


We provide both staff and customer satisfaction surveys. These help understand how key stakeholders view your organisation.

All our surveys can be conducted either on-line or in paper format. You choose which suits your environment.

We provide full support for different types of surveys:

  • Team Climate Surveys
  • Staff Surveys
  • Mystery Shopping
  • Customer Surveys
  • Focus Groups

We design each survey with you and will tailor each survey to meet your needs. We can also administer the survey and will consolidate results and publish reports in an agreed format.

Staff Satisfaction Surveys
Our standard survey covers aspects such as:

  • Goals
  • Roles
  • Effectiveness
  • Decision Making
  • Delegation
  • Integration
  • Working Environment
  • Quality Awareness
  • Creativity and Innovation
  • Commitment
  • Reward and Recognition
  • Employee Development
  • Psychological Environment

These are typically run as an annual survey. We also offer team climate surveys that can be run quarterly and act as a predictor for annual results.

Mystery Shopping
We conduct mystery shopping surveys for clients, where we test your capabilities against competitors and "best practice" examples. These surveys tend to be qualitative and provide insight into how your customer experiences your service.

Customer Surveys
We conduct surveys of your customer base to ascertain how they view your services/products.

Focus Groups
A useful tool when attempting to understand and/or interpret survey results is the use of focus groups. Our skilled facilitators can help provide insight through conducting focus groups with your customers/staff.

If Making Vision Reality can assist you in understanding how satisfied your customers or staff are feeling, then call us on 01825 712373 or e-mail us at the address below.

About MVR
Team Climate Surveys
Contacting Us